Low Price Guarantee
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Special Internet Rate Price Guarantee
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Special Internet Rate reservations booked through this
site are guaranteed to be the lowest rate you can find.
If there is a lower rate available for the same dates
and the same hotel, you must contact us prior to the
property's cancellation deadline of your "Special
Internet Rate" reservation. After verifying the lower
rate, we will, at our choice, either match the lower
rate or cancel the reservation without a cancellation
fee. This guarantee only applies to rates indicated as
"Special Internet Rates." It does not apply to special
events such as New Year's, the Super Bowl, Mardi Gras,
JazzFest, etc. To learn more or to claim a guarantee,
read below. |
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FAQ - Frequently Asked Questions
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1. "What are the requirements for claiming
the Price Guarantee?"
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You must have already booked a
prepaid reservation identified as a "Special
Internet Rate"
The completed
Price Guarantee form must be submitted prior
to the property's cancellation deadline.
The lower rate must be available for booking
with identical specifications of the original
request (ex: same hotel, same date and same room
type).
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2. "If I am able to confirm a lower rate,
how do I contact you?"
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Fill out the on-line
Price Guarantee form.
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3. "When can I expect to receive a
response?"
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We will respond via email within 4 hours during
regular business hours, or if outside of regular
business hours, we will reply the next business
day. |
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4. "How is my credit issued?"
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Credit is issued directly to the credit card
provided at the time of booking. The credit will
usually appear on your statement within 7-10
business days. |
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